FT Admissions Representative, Adults & Veterans

Reports directly to the Assistant Director of Returning Adults & Veteran Services. This position will participate in a highly customer-service-oriented environment and maximize the utilization of the Salesforce/TargetX recruitment platform, assist in the planning and organizing Adults & Veterans events, implement the recruitment territories assigned, and fulfill the Admissions Department mission and goals. This position recruits and works with students, both credit and non-credit, of diversified backgrounds for fall, winter, spring, and summer semesters. Works collaboratively across departments, including Non-Credit and Workforce, to guide and assist prospective students through onboarding. Occasional weekends and/or later evening hours and flexibility desired.

LCCC Internal candidates must apply within 15 days of posting.

To apply, please submit a cover letter, resume and unofficial transcript through our online application system at www.lccc.edu/jobs.

LCCC is an equal opportunity employer and encourages applications from diverse candidates.

Duties and Responsibilities

Plan and Prepare

• Review, revise and implement recruitment territories with the supervisor annually. This includes employers in Lehigh County.
• Develop and implement an annual month-to-month recruitment schedule, including adult & Veteran yearly activities.
• Create and develop new student records based on recruitment visits and follow up regularly with leads, prospects, and applicant students.
• Assist in preparing lists of inquiries or intake of non-credit students.

Implementation

• Serve as initial contact and provide prospective students information on academic programs and services in TargetX/Salesforce. Students may include those for non-credit programs.
• Recruit students from an assigned territory, which may include personal visits to companies or local employers to participate in on-site recruiting events, conducting presentations, and other events as requested.
• Recruit and onboard students from the Non-credit to Credit programs.
• Conduct admission interviews for interested students and provide information on the application process, placement testing, New Student Onboarding (NSO), Academic Advising, financial aid, and registration.
• Ensure prospective students are scheduled for placement testing, NSO, or advising appointments and complete their FAFSA.
• Answer and log incoming calls and emails about transcripts, placement testing, NSO, registration, programs, and other related areas. Logs incoming calls and emails in TargetX/Salesforce student records to develop a history of communications.
• Participate in admissions events, including open house, virtual & in-person information sessions, nursing information sessions, and other events as assigned.
• Support Assistant Director of Returning Adults and Veterans in organizing veterans programs events, attending veteran club meetings, and attending conferences and events that support the veteran/military population such as LVMAC and ceremonial programs as assigned.
• Community-based outreach includes Career Link visits, Just Born, Dr. Pepper, and other places as assigned.

Assessment

• Utilize the TargetX/Salesforce dashboard and reporting modules to evaluate yield or conversion rates from inquiry applicant to enrollment stage.

Other Duties

• Develop a relationship with the community by giving presentations/orientations about LCCC to community service agencies as requested.
• Work in a team environment and collaborate with staff to meet enrollment goals.
• Perform other duties as required or assigned.

Qualifications:

Required

Education

• Associate’s degree from an accredited institution.
• Foreign degrees – must provide a US equivalency report of your degree credentials with your transcript, if not, your resume will not be accepted.

Certifications

• Act 153 Clearances (Act 34 PA Criminal Background, Act 151 PA Child Abuse History, Act 114 FBI Clearance Fingerprinting).

Work Experience

• Must demonstrate ability to work within a team-oriented environment, possess strong communication and organizational skills, and have experience in public speaking with the ability to develop engaging presentations.
• Self-directed and must demonstrate a keen understanding of effective customer service concepts.
• Must possess the ability to work in a collaborative environment, possess an attention to detail, and have an appreciation for community college educational resources and opportunities.

Knowledge, Skills, Abilities

• Must possess a high level of the following work skills and behaviors: teamwork/cooperation, initiative, customer service, and commitment to continuous professional growth in skills and knowledge.

 Preferred

• Bachelor’s degree from an accredited institution.
• Community college and/or college admissions experience.
• CRM experience is a plus.