Student Success Coach – 12 Month

The Success Coach works in a proactive manner, reaching out to conduct conversations with credit, non-credit, and workforce students to assess goals, progress, and strategies needed to enhance their success.  The Coach assists the student in identifying next step strategies and enlists success partners including Financial Aid, Academic Advisors, Career Development, Educational Support Services, Student Life, Counselors, Community Resources, faculty and others.  The Coach makes direct referral to these professionals for the specific expertise/assistance needed to strengthen persistence, resilience, academic progress, academic and career planning, goal achievement, self-management, and negotiation of life challenges related to work, family, and college.  The Coach, carefully and continuously, assesses each student’s needs and monitors their progress.  The Coach actively engages the student in their success planning, enlists assistance, follows-up to learn the outcomes of all referrals, and continues working with the student in this manner to support degree completion and preparation for achieving their career/ transfer goals.  Position reports directly to the Dean of Academic Support and Success. Some evening/weekend hours and travel to other college and community sites required.

This position is contingent upon grant funding – Perkins.

LCCC Internal candidates must apply within 15 days of posting.

To apply, please submit a cover letter, resume and unofficial transcript through our online application system at www.lccc.edu/jobs.

LCCC is an equal opportunity employer and encourages applications from diverse candidates.

Essential Duties and Responsibilities

• Fosters persistence and completion by maintaining a caseload of students created by A3 alert system, faculty, administration, and other staff referrals.
• Monitors progress of students in caseload with check-ins by email, text messaging, and phone, and through scheduled meetings or proactive outreach and communication, responding to students’ questions, concerns, and needs with compassion, respect, encouragement, and empathy.
• Conducts culturally responsive coaching through individual or group sessions that help students assess their own performance and develop academic success plans
• Assists students in developing self-efficacy by identifying and overcoming obstacles that may be impeding academic success; works with students to learn strong time management and organization skills; motivates students to practice self-regulation and take ownership of their academic success
• Helps students in identifying, developing, and implementing learning strategies and study skills specific to course materials
• Refers students to appropriate academic personnel and support resources and collaborates with others to monitor and accelerate the academic progress of the students referred
• Performs duties that are unique to specific department or college

Qualifications

Required:

Education

• Bachelor’s degree from a regionally accredited institution is required.
• Foreign degrees – must provide a US equivalency report of your degree credentials with your transcript, if not, your resume will not be accepted.

Certifications

• Act 153 Clearances (Act 34 PA Criminal Background, Act 151 PA Child Abuse History, Act 114 FBI Clearance Fingerprinting)

Work Experience:

• One year assisting college students in an advising, counseling, or academic coaching position at an institution of higher education; OR one year employed as a case manager in a human service organization
• Familiarity with the mission of a comprehensive community college.

Knowledge, Skills, Abilities

• Ability to be a productive team member in a dynamic environment.
• Outgoing, engaging interpersonal skills.
• Must have excellent, proactive communication and organizational skills, the ability to provide intentional and timely feedback, understanding of academic processes, ability to learn and use administrative software, and ability to interact positively and proactively with students, faculty, and staff.
• The ability to anticipate needs and follow through until problem is solved.
• Individual should be creative and resourceful, with the ability to establish collaborative relationships.
• Must possess a high level of the following work skills and behaviors: teamwork/cooperation; initiative, motivation, self-direction, customer service, and commitment to continuous professional growth in skills and knowledge.
• Must be able to travel to all college and community sites.