Dean of Academic Support and Student Success

• Frame services for each assigned area of operation, to support a career-based student success model, to support students’ career goals, including attainment of the academic and career competencies required for success.
• Lead and provide oversight for seamless integration and coordination of proactive support services aimed to enhance student’s abilities to succeed through first-year student engagement and transition to college; career and academic goal setting; academic persistence to successful completion, including early alert, academic progress, and intervention strategies.
• Lead and provide oversight for proactive support services to enhance students’ job search preparation to attain employment, and transfer planning to attain an advanced degree, as appropriate to their identified career goals.
• Provide direct supervision and performance evaluation of the Associate Dean of Student Success, Director of First Year, Director of Testing, KEYS Student Facilitator, Success Coaches, Educational and Disability Support Services, Counseling, Director of Community and Basic Needs, and Academic Advisors.
• Engage all reporting staff to assist students in the development and attainment of individual Student Success Plans that include academic, career, and transfer goals, related competencies, and strategies for achievement throughout their enrollment at the college.  Partner with Learning Support, Counseling, Student Life, Admissions, Financial Aid, Student Records/Registration, Business Office, faculty, and several college committees to further strengthen efforts.
• Provide oversight for the Academic Alert system, assigning appropriate professionals to provide interventions to enhance students’ abilities to persist and succeed academically.
• Work with the Enrollment Management teams to ensure that the enrollment processes for all student types is obstacle free and done in a manner that facilitates and strengthens a seamless registration process as possible and communicate with staff ways to improve upon processes to support student enrollment.
• Participate and provide leadership of student support teams, strategic planning, student conduct, Leadership Team, President’s Cabinet, Critical Incident Team, and the Enrollment, Retention, Management Team.
• As per the college’s academic standing and progress policy, coordinate interventions to support students’ capacity to academically persist, recover, and succeed.
• Infuse use of technologies to enhance coordination and delivery of support services for students, provided throughout the School of Student Support and Success.  Supervise and provide support to the advisor that supports appointment scheduling and CRM student support technology systems as needed such as troubleshooting difficulties in the system, working with IT Department to resolve issues in a timely manner, communication to students through the CRM, provide utilization data and reports from the CRM student system, provide training to CRM users to support student success, and provide updates and suggestions for continual improvement of student support utilizing the CRM.
• Lead efforts for each assigned service area to annually develop and implement assessment strategies to measure effectiveness in meeting goals, and identify strengths and strategies to enhance service quality and student outcomes. Ensure that comprehensive service reviews are completed every 5 years, as scheduled, for each area of operation.
• Collaborate across schools and college operations to further strengthen efforts, coordinate strategies, assess effectiveness, and enhance students’ retention, persistence, engagement, and academic, and career success outcomes.
• Identify and recommend additional resources/tools to support efforts to improve students’ academic/career success.
• Manage budgets and assist in the annual development of proposals for each reporting area.
• Interpret and maintain compliance with college policies and procedures, recommending revision as needed.
• Carry out special projects and assignments as required.

Education

Certifications

Work Experience

• A minimum of five (5) years, employed in a student affairs leadership role in higher education, preferably at a community college.
• A minimum of three (3) years as a supervisor with responsibility for a diverse group of professional staff. Collaborative leadership skills and abilities are essential.
• Experience working in a collective bargaining environment.

Knowledge, Skills, Abilities

• Demonstrated ability to apply student development theories and quality assessment measures to improve service effectiveness.
• Experience with effective enrollment management operations within student services.
• Proven ability to communicate effectively with a wide variety of constituencies.
• Must possess a high level of work skills and behaviors including: communication skills (interpersonal, verbal and written), organization and coordination of multiple efforts, team building, initiative, customer service and follow up, outcomes assessment, planning and report writing, and commitment to continuous professional growth in skills and knowledge.

Preferred Qualifications

• Work experience in first year programming, community standards and student behavior, academic advising, educational support services, and/or success coaching.
• A demonstrated understanding of current technologies designed to support students’ success, with experience leading implementation efforts.
• Bilingual Spanish

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; talk and hear.  The employee may regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and distance vision.

LCCC is an equal opportunity employer.

To apply, please submit a cover letter, resume and unofficial transcript through our online application system at www.lccc.edu/jobs. 

• Salary is restricted to above range and will not exceed the maximum of the range. Salary offers are non negotiable and offers are determined and are based upon related work experience submitted on resume. 
• Foreign degrees – must provide a US equivalency report of your degree credentials with your transcript, if not, your resume will not be accepted.

LCCC Internal candidates must apply within 15 days of posting.