Innovation and Learning Workforce Solutions Assistant

Manages a cluster of the office of the Center for Innovation and Learning – Workforce Development in a very busy office environment with continual use of computers, software packages and other evolving technologies. Serves as first point of contact for the department. Provides clerical and technical support to an employee group consisting of dean, executive director, managers, representative coordinators, and noncredit faculty teaching within a particular cluster of disciplines.  Provides prompt student support and communication on upcoming classes and programs. This role requires strong communication skills, meticulous attention to detail, and the ability to manage multiple priorities in a dynamic environment. Work consists of semi-routine, standardized assignments of average difficulty under general supervision.

Reports to the Executive Director of Workforce Development in the Center for Innovation & Learning.

• Receives calls and visitors at community services, determines the nature of business, and directs them to their destination.
• Conducts annual and monthly funding forecasts; processes invoices; assists with year-end fiscal close; develops and manages record keeping strategies including use of spreadsheets; oversee spending to assure grant compliance for all program related fiscal and record keeping activities.
• Works with the Business Office and Finance Department to manage all records in compliance with college operations procedures.
• Provides clerical support for contract sales staff including WEDNet Processing , approving and fiscal year end
• Processes purchase requisitions and check requests for department including verification of funds in related accounts initiating budget transfers when needed.
• Serves as key Banner, registration person in department and performs related courses, grade, data entry and retrieval.
• Anticipates needs and provide proactive administrative support to ensure deadlines are met and priorities are addressed.
• Maintains organized digital and physical filing systems for department records and confidential materials.
• Generates regular and ad-hoc reports on a variety of metrics; analyzing data to identify trends, issues, and opportunities, and uncovering levers impacting these issues, and developing recommendations for improvement.
• Responsible for providing periodic reports: real time and historical reports containing performance data to support operations management.
• Provides prompt support and communication for incoming students, including documentation of students’ place in the enrollment funnel.
• Assists in the management of program budgets for the workforce and noncredit team.
• Maintains records related to several grant and scholarship programs.
• Initiates instructor paperwork and maintains a tracking system of department course outlines and paperwork for audits, accreditation, and institutional review.
• Creates and maintains a current spreadsheet of current non-credit instructors for the department with assistance from workforce coordinators.
• Maintains appropriate record keeping documents as outlined in the course specifications as well as mandated by the Pennsylvania Department of Education and other related accrediting agencies.
• Processes contracts, paperwork and payroll documents for all instructors in non-credit and workforce.
• Oversees third party financing for programs.
• Provides support for events and conferences serving as liaison between organizers and departments.
• Handles ordering of necessary supplies and equipment for office and classes.
• Operates and oversees maintenance of necessary office equipment and supplies.
• Coordinates publication process for noncredit schedule and maintains web updates for department.
• Develops and maintains an operation manual for this position.
• Organizes records and assists in special projects administered by the dean,
• Schedules department events and meetings.
• Performs other duties as assigned

Education

Certifications

Work Experience

• A minimum of five years’ office experience in a professional setting.
• Proficient with Microsoft Office including Word, Excel and PowerPoint, in order to store data, create reports, produce schedules and perform other tasks.
• Must have working knowledge any other workforce management software used to manage schedules, work flow, and statistical data.
• Analytical skills: Must possess analytical skills essentially for reviewing information, analyzing data, and making appropriate recommendations for improvement.
• Must have strong computer skills and know how to use standard office equipment.

Knowledge, Skills, Abilities

• Communication skills: Must possess strong communication skills to ensure that employees are kept informed of developments effectively, and to ensure that all appropriate staff are aware of issues
• Ability to maintain confidentiality in working with students, staff, and the general public.
• Ability to work in a stressful and changing environment.
• Must have exceptional organizational skills and attention to detail.
• Ability to portray a professional and competent image and maintain confidentiality in working with students, staff, and the general public.
• Ability to use good judgment and critical thinking skills.
• Must possess a high level of the following work skills and behaviors: teamwork/cooperation, initiative, customer service, and commitment to continuous professional growth in skills and knowledge.

Preferred

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to handle or feel; reach with hands and arms; talk and hear.  The employee may regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision and distance vision.

Work Environment

The noise level in the work environment is usually quiet to moderate.

LCCC is an equal opportunity employer.

LCCC Internal candidates must apply within 15 days of posting. 

To apply, please submit a cover letter, resume and unofficial transcript through our online application system at www.lccc.edu/jobs. 

• Salary is restricted to above range and will not exceed the maximum of the range. Salary offers are non negotiable and offers are determined and are based upon related work experience submitted on resume. 
• Foreign degrees – must provide a US equivalency report of your degree credentials with your transcript, if not, your resume will not be accepted.

Position open until filled.